Terms of service

Terms of Service

Welcome to The Curtain Studio. These Terms of Service govern your use of our website and your purchase of products and services from us.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. About The Curtain Studio

The Curtain Studio is a home furnishing and customized interior products business based in Karachi, Pakistan.

We offer a range of products and services, including:

  • Curtains

  • Blinds

  • Sofas

  • Chairs

  • Cushions

  • Curtain accessories

  • Upholstery services

  • Soft play items

Many of our products are made or customized according to individual customer requirements.

2. Customized Products

Our customized products may be made according to the customer's selected:

  • Fabric

  • Color

  • Size

  • Measurements

  • Design

  • Style

  • Stitching

  • Upholstery requirements

  • Quantity

  • Other specifications

Customers are responsible for carefully reviewing and confirming their requirements before production begins.

Once production has started, changes or cancellations may not always be possible.

3. Product Images, Colors and Variations

We make reasonable efforts to ensure that product photographs, descriptions, colors, measurements, and other information displayed on our website are accurate.

However, actual colors may appear slightly different because of:

  • Screen and device settings

  • Lighting conditions

  • Photography

  • Fabric texture

  • Natural characteristics of the material

Customized and handmade products may also have minor variations in appearance, stitching, pattern placement, or texture.

Such minor variations do not necessarily constitute a defect.

4. Measurements

For customized products, accurate measurements are important.

If the customer provides the measurements, the customer is responsible for ensuring that the measurements are accurate.

If measurements are taken by The Curtain Studio, we will take reasonable care when measuring and recording the required dimensions.

Any measurement-related complaint will be reviewed according to the circumstances and our Return & Refund Policy.

5. Order Confirmation

After an order is placed, our team may contact the customer to confirm important details, including:

  • Product

  • Size

  • Measurements

  • Fabric

  • Color

  • Design

  • Quantity

  • Customization requirements

  • Delivery address

  • Payment arrangements

An order may only proceed to production after the required details have been confirmed.

6. Pricing

Prices displayed on our website may change from time to time.

For customized products, the final price may depend on factors such as:

  • Product size

  • Fabric selection

  • Design

  • Quantity

  • Customization

  • Upholstery requirements

  • Accessories

  • Additional services

The applicable price will be communicated or confirmed before the order is finalized.

7. Payment

The Curtain Studio offer Cash on Delivery (COD) for eligible orders.

For eligible COD orders, payment is collected after delivery according to the payment arrangement confirmed with the customer.

Payment may be made through:

  • Cash

  • Bank transfer

  • Other approved account-based payment methods

For customized, large, special, or made-to-order products, The Curtain Studio may require a different payment arrangement. Any applicable payment requirement will be communicated to the customer before the order is confirmed.

8. Delivery

We provide delivery services within Pakistan, subject to product and location availability.

Delivery times may vary depending on:

  • Product type

  • Customization

  • Order quantity

  • Fabric or material availability

  • Production requirements

  • Delivery location

  • Courier or transportation arrangements

Customized and made-to-order products may require additional production time.

Please refer to our Shipping Policy for further information.

9. Delivery Information

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Delivery address

  • Other information required to complete delivery

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply.

10. Large Furniture and Upholstery

Sofas, chairs, and other large furniture items may require special delivery arrangements.

For upholstery services, the final result may depend on the existing condition and structure of the furniture, selected fabric, design, and workmanship.

Customers should provide accurate information about the furniture and clearly communicate any specific requirements before the work begins.

11. Kids Collection and Soft Play Items

The Curtain Studio may offer products for children's spaces, including soft play items.

Customers are responsible for using these products according to their intended purpose and any instructions provided with the product.

Children should be appropriately supervised when using soft play products where supervision is reasonably required.

12. Returns, Repairs and Refunds

Many of our products are customized specifically for individual customers.

Therefore, returns or exchanges may not be available for reasons such as:

  • Change of mind

  • Change of color preference

  • Change of design preference

  • Change of size preference

  • Incorrect measurements supplied by the customer

However, if a product has a genuine defect, workmanship issue, damage, or an error caused by The Curtain Studio, please contact us promptly.

We will review the complaint and take appropriate action, which may include:

  • Repair

  • Correction

  • Alteration

  • Replacement

  • Refund, where applicable

Please see our Return & Refund Policy for complete details.

13. Product Defects and Customer Complaints

Customer satisfaction is important to us.

If you believe there is a problem with your order, please contact us as soon as possible.

Our team will listen to your complaint, review the issue, and take prompt action where appropriate.

We may request photographs, videos, order details, measurements, or other information to properly assess the issue.

14. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorized access to the website

  • Introduce viruses, malware, or harmful code

  • Copy or misuse our website content

  • Interfere with the normal operation of the website

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, website, or services.

15. Intellectual Property

All content on The Curtain Studio website, including but not limited to:

  • Logos

  • Brand name

  • Photographs

  • Product images

  • Graphics

  • Text

  • Designs

  • Videos

  • Website content

belongs to or is used by The Curtain Studio with appropriate rights.

Such content may not be copied, reproduced, modified, distributed, or used commercially without our permission.

16. Third-Party Services

Our website may use third-party services, applications, payment providers, delivery providers, analytics tools, or other technologies.

Your use of services provided by third parties may also be subject to their own terms and policies.

17. Changes to Our Products and Services

We reserve the right to modify, update, add, or discontinue products, services, designs, fabrics, accessories, prices, or website features at any time.

Where an order has already been confirmed, we will communicate with the customer regarding any material change that affects that order.

18. Changes to These Terms

The Curtain Studio may update these Terms of Service from time to time.

Any updated version will be published on this page. Customers are encouraged to review this page periodically for any changes.

19. Contact Us

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please contact us.

The Curtain Studio

Email: thecurtainsstudio@gmail.com

Phone / WhatsApp: 03327917118

Location: Karachi, Pakistan

Customer Support: Available 24/7

We are committed to listening to our customers and taking appropriate action to resolve genuine concerns as quickly as reasonably possible.

By using our website or placing an order with The Curtain Studio, you acknowledge that you have read and agreed to these Terms of Service and our related store policies.