Privacy policy

Privacy Policy

At The Curtain Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or place an order.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Product and order details

  • Product customization requirements

  • Measurements provided for customized products

  • Fabric, color, design, and other product preferences

  • Information provided when contacting customer support

We only collect information that is reasonably necessary to provide our products and services.

2. Our Products

The Curtain Studio offers a range of customized and home furnishing products, including:

  • Curtains

  • Blinds

  • Sofas

  • Chairs

  • Cushions

  • Curtain accessories

  • Upholstery services

  • Soft play items

3. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Prepare customized products according to your requirements

  • Arrange delivery

  • Contact you regarding your order

  • Confirm measurements, designs, colors, fabrics, and specifications

  • Respond to questions and complaints

  • Provide customer support

  • Arrange repairs or corrections when required

  • Improve our website, products, and services

  • Prevent fraudulent or unauthorized activities

4. Payment Information

The Curtain Studio offer Cash on Delivery (COD) and other payment arrangements depending on the order.

For COD orders, payment is collected after delivery according to the payment arrangement confirmed with the customer.

Payment may be received through:

  • Cash

  • Bank transfer

  • Other approved account-based payment methods

We do not intentionally store complete bank card details on our own systems.

5. Sharing Your Information

We do not sell or rent your personal information.

Where necessary to complete your order, we may share relevant information with trusted service providers, such as:

  • Delivery and courier services

  • Payment service providers

  • Website and technology service providers

  • Other service providers required to fulfill your order

Only information reasonably necessary for the relevant service will be shared.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide website functionality.

7. Protection of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party applications, payment services, delivery services, analytics tools, and other technologies.

These services may have their own privacy policies and terms.

9. Your Privacy Choices

If you have questions about your personal information or wish to request an appropriate correction or update, please contact us.

10. Contact Us

The Curtain Studio
Email: thecurtainsstudio@gmail.com
Phone / WhatsApp: 03327917118
Location: Karachi, Pakistan

Our customer support is available 24/7.