Refund policy

Return & Refund Policy

At The Curtain Studio, customer satisfaction is our priority. Since most of our products are custom-made and customized according to the customer's requirements, we carefully prepare every order according to the details provided by the customer.

We are committed to listening to your concerns and taking prompt action whenever there is an issue with your order.

1. Customized Products

  • Most of our curtains, blinds, sofas, chairs, cushions, and other products are made or customized according to the customer's selected fabric, color, size, design, and specifications.

  • Because customized products are made specifically for each customer, they are generally not eligible for return or exchange due to change of mind, color preference, size preference, or incorrect measurements provided by the customer.

  • Customers are requested to carefully confirm their measurements, fabric, color, design, and other specifications before the order is finalized.

2. Defective or Damaged Products

If your product arrives with a manufacturing defect, workmanship issue, or damage caused during delivery, please contact us as soon as possible.

  • We will listen to your complaint and take prompt action.

  • Where possible, we will repair or correct the defective product at no additional cost to the customer.

  • If the issue cannot reasonably be repaired or corrected, we will discuss an appropriate solution with the customer.

  • Our team may request photographs or videos of the issue to properly understand the problem and arrange the appropriate solution.

3. Incorrect Product or Order Issue

If you receive a product that is different from the confirmed order specifications due to an error on our part, please contact us immediately.

We will review the issue and, where the mistake is confirmed to be from The Curtain Studio, we will take appropriate corrective action, which may include repair, alteration, replacement, or another suitable solution.

4. Measurement Responsibility

For customized products, customers are responsible for providing accurate measurements unless the measurements have been taken by our team.

If measurements are provided by the customer and the product is made according to those measurements, we cannot accept returns or refunds solely because the final size does not meet the customer's expectations.

If measurements are taken by The Curtain Studio, we will review any measurement-related complaint and take appropriate corrective action where an error is confirmed on our part.

5. Change of Mind

Because customized products are prepared specifically according to the customer's requirements, change-of-mind returns or cancellations may not be accepted once production has started.

If you need to make any changes to your order, please contact us as soon as possible. We will try our best to accommodate the request before production begins.

6. Refunds

Refunds are considered on a case-by-case basis, depending on the nature of the issue.

In cases where a product can be repaired, altered, or corrected, we may offer repair or correction instead of a refund.

7. Reporting a Problem

If there is any issue with your order, please contact us as soon as possible.

To help us resolve your complaint quickly, please provide:

  • Customer name

  • Contact number

  • Details of the issue

  • Clear photographs or videos of the product, if applicable

Our team will review your complaint and take action as quickly as possible.

8. 24/7 Customer Support

We are committed to providing 24/7 customer support.

If you have a question, complaint, or concern regarding your order, you can contact us at any time through our available contact channels.

Email: thecurtainsstudio@gmailcom
Phone / WhatsApp: 03327917118

We will listen to your concern, review the situation, and work towards a suitable solution as quickly as possible.

9. Our Commitment

At The Curtain Studio, we believe in providing quality products and reliable customer service.

If you experience a genuine issue with your order, please contact us rather than worrying about the problem. We will listen to your complaint, investigate the issue, and take prompt action to resolve it.

Our goal is to make sure that every customer has a positive experience with The Curtain Studio.