Shipping policy

Shipping Policy

At The Curtain Studio, we carefully prepare and package our products before delivery. Since many of our products are customized, production and delivery times may vary depending on the product and customer's requirements.

1. Products We Deliver

Our products and services include:

  • Curtains

  • Blinds

  • Sofas

  • Chairs

  • Cushions

  • Curtain accessories

  • Upholstery

  • Soft play items

  • Other customized products

2. Order Processing

After an order is placed, our team may contact you to confirm:

  • Product

  • Measurements

  • Fabric

  • Color

  • Design

  • Quantity

  • Delivery address

  • Payment arrangement

  • Other customization requirements

Production will begin after the required details have been confirmed.

3. Customized Orders

Customized products require production time before delivery.

The estimated timeframe may depend on:

  • Product type

  • Size

  • Customization

  • Fabric availability

  • Order quantity

  • Production requirements

  • Delivery location

Our team will provide an estimated timeframe for your order where applicable.

4. Delivery Within Pakistan

We provide delivery services within Pakistan, subject to service availability.

Delivery charges and arrangements may vary depending on:

  • Location

  • Product size

  • Order quantity

  • Weight or volume

  • Delivery method

For large furniture such as sofas and chairs, special delivery arrangements may be required.

5. Payment on Delivery

For eligible orders, we offer Cash on Delivery (COD).

Payment is collected after delivery according to the payment method confirmed with the customer.

Payment may be received through:

  • Cash

  • Bank transfer

  • Other approved account-based payment methods

For certain customized, large, or special orders, different payment arrangements may apply. Customers will be informed before the order is confirmed.

6. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Courier or transportation delays

  • Weather conditions

  • Public holidays

  • Material availability

  • Unexpected production delays

  • Other unforeseen circumstances

If there is a significant delay, we will communicate with the customer and provide an updated estimate where possible.

7. Receiving Your Order

Customers are requested to check their order upon delivery where reasonably possible.

If you notice damage, a defect, or any issue with your order, please contact us as soon as possible.

Photographs or videos may be requested to help us understand and resolve the issue quickly.

8. Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address and contact number.

If an order is delayed, returned, or requires additional delivery arrangements because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.

9. Large Furniture Deliveries

For sofas, chairs, and other large furniture items, delivery may require special arrangements depending on the location and access to the property.

Customers should ensure that the delivery team can reasonably access the intended delivery location.

10. Customer Support

If you have any questions or concerns about your delivery or order, please contact us.

Email: thecurtainsstudio@gmail.com
Phone / WhatsApp: 03327917118

Our customer support is available 24/7.